Refund Policy

Refunds for Cuto memberships purchased through the App Store, Google Play, or Stripe.

Service operator: Shenzhen Ordinary Jar Network Technology Co., Ltd. (深圳市平常罐子网络科技有限公司)

This document applies to Cuto services provided through cutowallpaper.com. “Cuto”, “we” and “us” mean this operator. Previous purchases and submissions remain governed by the agreement and transaction or submission records accepted at the time; visiting this page does not change the contracting party.

Last updated: October 2, 2026

This policy applies to paid Cuto memberships. Your receipt identifies the purchase channel; the device you use does not determine the refund process.

1. Where to request a refund

App Store: Request a refund at reportaproblem.apple.com. Apple reviews and processes these requests under its rules and applicable law. Cuto can help with membership issues but cannot approve or issue an App Store refund. See Apple’s instructions.
Google Play: Use Google Play’s refund process, or contact Cuto for the billing and service issues described in Section 3. Google may grant a refund under its own rules; Cuto reviews developer-handled requests under this policy and applicable law.
Stripe: Contact hi@cutowallpaper.com. Sections 2 and 3 explain our refund rules for these purchases, including payments made by card, Alipay, or WeChat Pay through Stripe.

2. First Stripe purchase: seven-day full refund

For your first Cuto Plus purchase through Stripe, you may request a full refund without giving a reason within seven days (168 hours) of successful payment. Eligibility is based on when you send your request, rather than when we review it. Using membership features or downloading wallpapers does not disqualify you.

Each user may use this first-purchase benefit once; later Stripe purchases are not eligible for this voluntary seven-day offer. A full refund returns the actual amount paid for the order, including applicable taxes, without a Cuto refund fee. Discounts are not refunded as cash beyond the amount you paid.

3. Billing and service problems

After that window, for later Stripe purchases, and for Google Play requests handled by Cuto, we review duplicate charges, paid membership access that was not delivered, and purchased services we cannot provide as agreed. We will investigate and provide an appropriate remedy or refund; verified duplicate charges will be refunded. Statutory refund rights do not require you to complete an unnecessary troubleshooting process.

Except for these issues, applicable store rules, or legal requirements, we do not offer routine prorated refunds for unused time when you stop using a membership or end it early.

4. Cancellation and refunds

Cancelling an auto-renewing subscription stops future renewals and normally preserves access through the paid period; it does not itself refund past payments. Use Apple’s subscription management or Google Play’s subscription management. Deleting the app or your Cuto account does not cancel a store subscription. A refund request does not replace cancellation.

Cuto’s current Stripe Plus purchases are one-time payments for a fixed membership term and do not renew automatically.

5. Contacting Cuto

Email hi@cutowallpaper.com with your Cuto account email, purchase channel, payment date, and order number or receipt. Include a description if you are reporting a billing or service problem. We may request information needed to verify the purchase. Do not send passwords or complete payment-card details.

6. Refund payment and membership access

Refunds normally return to the original payment method, subject to the payment provider’s rules and exceptions. Approval, submission, and receipt of funds are separate steps. Stripe card refunds typically appear within 5–10 business days after submission, depending on the bank; this is an estimate. For store purchases, see Apple’s refund timing or Google Play’s refund timing.

When Cuto processes a full Stripe refund, we revoke the membership access granted by that purchase. For store purchases, access changes follow the store’s refund and revocation outcome. Other valid purchases, including Pro rights unrelated to the refunded purchase, remain valid. Payment receipt and membership updates may occur at different times.

7. Your legal rights

This policy does not limit mandatory consumer rights, including applicable withdrawal rights and remedies for services not supplied as agreed. A longer legal refund or withdrawal period takes priority over our voluntary seven-day offer. Buying digital content or using membership features does not, by itself, waive those rights.

This policy applies from publication. Future changes will not reduce rights already applicable to your purchase.